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You can do your Internet banking with ING Direct Funds Limited with confidence knowing ING Direct Funds Limited uses the most up-to-date encryption technology available. We’ll show you how to get the proper level of encryption, if your browser isn’t currently up to snuff .

All information you share with us is held in the strictest confidence, in compliance with privacy standards followed by all major Canadian financial institutions. You are the only one who can access your account or verify a transaction, using your Client Number and a unique Personal Identification Number (PIN) selected by you. When you make a withdrawal, your money can be transferred only to your designated chequing account. Want to know more about our stringent security standards? Find out more below.

ENCRYPTION: The key to ING Direct Funds Limited Internet security
What is encryption? Simple. Turning meaningful words and numbers into coded language — that is, encryption — has been in use since pharaohs ruled over Egypt some 4000 years ago.

How does encryption work?
Everything that travels through cyberspace during your online banking session, from your password to your instructions to transfer funds, becomes a string of unrecognizable numbers before entering the Internet. Both ING Direct Funds Limited’s computers and the browser you use to surf the Web understand the mathematical formulas, called algorithms, that turn your banking session into numeric code, and back again to meaningful information.

These algorithms serve as locks on the vaults of your account information. And while ING Direct Funds Limited and your computer can easily translate this code back to a meaningful language, this process would be a daunting, almost impossible task for unauthorized intruders. That’s because there are billions of possible keys that could potentially solve each formula — but only one that will work. Each time you begin an online banking session, your computer and ING Direct Funds Limited’s systems agree on a random number that serves as the key for the rest of the conversation. What that random number could be depends largely on the strength of encryption your browser utilizes.

What’s the difference between domestic-grade encryption and international-grade encryption?
The difference between these two types of encryption is one of capability. Domestic-grade encryption is exponentially more powerful than international-grade encryption. Think of it this way: 40-bit encryption, also called international-grade encryption, means there are 240 possible keys that could fit into the lock that holds your account information. That means there are many billions (a 1 followed by 12 zeroes) of possible keys. 128-bit encryption, also called domestic-grade encryption, means there are 288 (a three followed by 26 zeroes) times as many key combinations than there are for 40-bit encryption. That means a computer would require exponentially more processing power than for 40-bit encryption to find the correct key.

How do I know if my banking session is encrypted? (ie. SAFE)
You know that your data has been encrypted on a given Web page by looking for the following icons in the lower portion of your browser:

NOTE: Netscape displays the icon on the lower left corner of the browser. Microsoft displays the icon on the lower right corner of the browser. In addition, Netscape Communicator 4.0 displays the icon in the navigation toolbar.

Netscape Navigator 1.1X identifies its browser using 128-bit encryption with an icon with 2 keys. Netscape Communicator 4.0 and Microsoft Explorer do not display an icon that distinguishes between 40-bit and 128-bit encryption. However, with Netscape Communicator 4.0, you can click on the icon to determine what level of encryption is being used for a particular Web page.

All ING Direct Funds Limited-approved browsers provide detailed information on security levels in the “Preferences” or “Internet Options” section located in the browser’s menu bar. See your browser’s help or documentation for more information.

What type of encryption do I need?
ING Direct Funds Limited requires you to use 128-bit encryption if possible (also called “domestic” or “U.S.” grade encryption).

There are currently two levels of encryption available in today’s popular web browsers: 40-bit encryption and 128-bit encryption. We require that you use a 128- bit browser, because it provides a much higher level of security. We’ve provided download instructions for Microsoft and Netscape 128-bit browsers.

A few handy tips on Internet banking with ING Direct Funds Limited
How do I delete my Browser cache?
If you use Internet Explorer, follow these steps:

  1. Click on “Tools” on the toolbar at the top of your page.
  2. Select “Internet Options”; then select “Temporary Internet Files”.
  3. Next select “Delete Files” and choose “Delete All Offline Content” from the pop up box.

If your browser is Netscape, follow these steps:

  1. Click on “Edit” on the toolbar at the top of your page.
  2. Select “Preferences” from the menu.
  3. Select the ‘+’ sign beside the “Advanced” category from the left-hand side of the Preferences box.
  4. Select “Cache” from the choices that appear under “Advanced”.
  5. Click the “Clear Memory Cache” button on the right hand side of the Preferences box and click ‘ok’ from the pop-up confirmation box that appears.
  6. Click on the “Clear Disk Cache” button on the right hand side of the Preferences box and click ‘ok’ from the pop-up confirmation box that appears.
  7. Click “OK” at the bottom of the Preferences box.

Protect your PIN. Your PIN, along with your client number, is the access key to your financial information. Make sure you memorize your PIN and do not reveal it to anyone.

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